Privacy Policy

Last updated: August 11, 2025

This Privacy Policy explains how Jade Haven Corp ("we," "us," or "our") collects, uses, and protects information on this billing portal (the "Site"). This Site handles membership billing and account administration only. No member content is hosted or displayed here.

1

Information We Collect

We collect the minimum information needed to process orders and support accounts:

  • Contact details (e.g., email) that you provide at checkout or support.
  • Transaction data (amount, currency, payment status, timestamps, non-card identifiers).
  • Technical data (IP address, device/browser, basic cookies) for security and fraud prevention.

Important: We do not collect card numbers on this Site. Payments are completed by our third‑party payment partners on their secure pages.

2

How We Use Information

We use your information to:

  • Process payments, provision/renew access, and deliver account notices.
  • Prevent fraud, secure our systems, and comply with legal requirements.
  • Provide support and respond to inquiries.
3

Legal Bases (where applicable)

Where required (e.g., EU/UK), our legal bases include contract (to provide services you request), legitimate interests (security, fraud prevention, analytics), and legal obligation (tax, accounting).

4

Cookies & Similar Technologies

We use strictly necessary cookies to operate the Site and maintain session security. If we use analytics, it will be limited and privacy‑respecting. You can control cookies in your browser, but some features may not work without them.

5

Sharing of Information

We share information only with:

  • Payment processors to complete transactions.
  • Service providers (e.g., hosting, email) under confidentiality obligations.
  • Authorities when required by law or to protect our rights, users, and systems.

We do not sell your personal information.

6

Data Retention

We keep transaction and account records for as long as necessary for the purposes above and to meet legal, tax, and accounting obligations. Support correspondence is retained as needed to manage your account and resolve issues.

7

Security

We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure, but we aim to minimize data collected and stored on this Site.

8

Your Choices & Rights

You can:

  • Request access, correction, or deletion of your information.
  • Object to or restrict certain processing where applicable.
  • Lodge a complaint with your local data authority where available.

Contact us to exercise rights. We will verify requests as required by law.

9

Age Requirement

The Site is intended for adults of legal age (21+ where applicable). We do not knowingly collect information from individuals under the age of majority.

10

International Transfers

If we transfer information across borders, we will take appropriate measures to protect it in accordance with applicable law.

11

Changes to This Policy

We may update this Policy periodically. The latest version will be posted here with the "Last Updated" date.

12

Contact Information

Privacy Questions & Requests

For privacy questions, data requests, or concerns about how we handle your information:

Privacy Inquiries
[email protected]
General Support
[email protected]

If you are located in the EU/UK and believe your rights were not addressed, you may contact your local supervisory authority.